At Powerscale, we are committed to delivering top-quality products and peace of mind to our customers. As a U.S.-based company with research and development in New Jersey, we design each product to meet specific needs for healthier and more sustainable living . This Warranty Policy outlines the coverage, claim process, and important guidelines for maintaining your Powerscale product.
1. Warranty Coverage & Duration
Standard Coverage: Most Powerscale products include a standard 12-month limited warranty from the date of purchase.
Extended or Special Warranties: Certain products, such as the M3 Automotive Smoke Machine, offer up to 3 years of coverage, as specified in their individual product listings.
Covered Issues: This warranty covers defects in materials and workmanship under normal residential use.
Note: Duration and terms may vary by product. Please refer to the product manual or listing for specific details.
2. What’s Covered
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Manufacturing Defects
Any defects in materials or assembly that impair normal operation. -
Workmanship Issues
Flaws in product construction that affect performance or usability.
3. Exclusions from Coverage
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Normal Wear and Tear
Gradual deterioration through regular use (e.g., cosmetic scratches or fading). -
Improper Use or Installation
Damage caused by neglect, misuse, accidents, unauthorized repairs, or non-recommended modifications. -
Commercial or Industrial Use
This warranty is generally designed for residential use unless otherwise specified. -
Consumable Components
Filters, batteries, or other parts intended to be replaced periodically are not covered for normal wear.
4. Warranty Claim Process
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Gather Purchase Information
Prepare your order number, proof of purchase, and product details. -
Contact Powerscale Support
Email our dedicated support team at [customer service email], including your purchase information and a brief description of the issue. -
Evaluation & Approval
Our technicians will evaluate your claim and may request photos or additional details. Upon approval, we provide repair, replacement, or other resolution based on the nature of the defect. -
Resolution & Follow-Up
Once we confirm the issue is covered, Powerscale will guide you through the next steps—be it shipping a replacement part or authorizing a product return.
5. Responsibilities of the Customer
- Proper Installation & Maintenance
Adhere to installation instructions and regular cleaning schedules. - Avoiding Unauthorized Repairs
Do not attempt to repair or modify the product yourself; this may void your warranty. - Timely Reporting
Contact us at the first sign of a problem to prevent further damage. - Compliance with Local Regulations
Make sure to follow all relevant safety and compliance guidelines.
6. Extended Warranty (Optional)
If applicable to your product, you may be eligible to register for an Extended Warranty within 30 days of purchase. Please check our Extend Warranty page for more details or contact our support team for specific eligibility and registration steps.
7. Additional Terms
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Limited Liability
Powerscale’s liability is restricted to repair, replacement, or refund as outlined in this policy. The company is not responsible for indirect or consequential damages resulting from product failure or misuse. -
Local Statutory Rights
This policy does not supersede any rights provided by local laws and regulations, which may vary by state or country.
8. Contact Us
If you have any questions or need further assistance, please reach out to us at:
Email: [customer service email]
Phone: [customer service number]
Please see our About Us page for more information on our brand values and mission. By purchasing and using Powerscale products, you agree to the terms outlined in this Warranty Policy. We appreciate your trust in our commitment to innovation, integrity, healthy living, and sustainability.